We’ve put together some answers to questions we often get asked. If your question is not answered below feel free to contact us directly.
Why should I use Southern Cross Dental?
We’ve been working with dental professionals for over 15 years. Established by dentists for dentists, we’re uniquely positioned to understand the needs of the industry: providing reliable, high quality products and services that give your patients the best possible results.
You’ll get many benefits from working with us, including peer-to peer support, complimentary nationwide deliveries, access to our Horizon loyalty program and dedicated online portal, MySCD.
MySCD lets you:
What are your turnaround times?
Work will be completed 10 working days after receipt in our office. Where possible, allow 2 full weeks from impression appointment to cementation or insertion appointment.
Extra time may be needed if implant componentry has to be specifically ordered. For product-specific turnaround times please visit our delivery and turnaround times page.
We recommend sending cases via our complimentary courier collection service.
Wherever possible, please send PVS or polyether impressions. Please do not send alginate impressions, unless agreed with your SCD representative/our customer service team. If you are sending models, please pack carefully and send in bubble wrap/plastic boxes to minimise risk of breakage. We suggest using autoclave bags for small items and labelling your name and job number with a permanent marker.
We provide free nationwide delivery for all cases via trusted courier networks.
When will my case be delivered?
You’ll be sent an email with the expected date of despatch once your case has been received in the lab. After your case has been despatched you’ll receive another email containing a tracking ID that you can click on to track the case. Alternatively, you can track all your cases via our secure online customer portal, MySCD.
An order number is a unique code allocated to each case you send in. It can be found in the email we send you advising your case has been received by the lab.
How do I find prices for your products?
Request a copy of our price list. If the product you need isn’t listed, contact us on (042) 934 3043.
Invoices are sent with your case and are to be paid within 30 days of issue. Payment can be made by BACs or cheque
Our experienced team of clinicians and technicians can provide advice on all stages of the planning, manufacturing, delivery and fitting of our products.
If you would like advice on cases, simply call us on (042) 934 3043 Monday to Fridays between 9:00am – 5:00pm and your enquiry will be referred to one of our highly trained representatives.
Yes, simply contact us to set up an appointment on (042) 934 3043.
We include an industry leading guarantee of five years* on all our crown and bridge products, with the exception of our Fully Milled Zirconia product which has a guarantee of 10 years*, so you can buy from us with confidence.
What are your hours of operation?
Our operating hours are between 9am and 5pm Monday to Friday.
For over 15 years, we have been serving the dental industry. During that time, we have grown to be more than just a laboratory. We are drawing on our people, experience and years of innovation to deliver you exceptional results consistently, while committing to providing you the best value, products and service.
Unit 10 Digiweb Building,
IDA Business & Technology Park,
DUNDALK
Co. Louth
A91 KR80
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